CallMan

CallMan is an automated solution for keeping records of client calls and “reason for call” resolutions in the call center. Its application is seen daily in every business organization rendering customer services, considerably contributing to a better servicing effectiveness and efficiency. .

Display of CallMan functions

CallMan provides for the following:

• Quick and easy access to maintenance services
• Monitoring the entire course of ”reason for call” resolution
• Defining procedures for rendering quality customer services
• Registration of changes in the course of customer services resolution management
• Complete access to previously rendered customer service contacts

Features:

• Reporting malfunction through various communication channels (telephone, mail, web)
• Availability of information during the intervention, i.e. intervention status check
• Faster and more efficient performance of maintenance services
• Simplicity in operation and management.

Technology:

• Multi-tier technology
• Developed on Oracle RDBMS
• Developed using Oracle Designer and Oracle Developer tools